Case studies
Discover how we work in partnership with our customers to resolve their issues, and help them to meet their strategic goals
Video case studies
London South Bank Uni: The strategic decision to use Aptem
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London South Bank Uni: Reporting in Aptem
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Aston University: Personalisation at scale
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Written case studies
Lifetime Training
Hear how the successful switch to Aptem is enabling the UK’s largest Independent Training Provider, Lifetime Training, to put its 17,000 learners at the heart of its apprenticeship provision, while realising valuable productivity improvements across the business.
“I cannot stress enough how impactful it’s been pushing everything into Aptem and making it a one-stop shop, particularly for the learner.” Dom Wilkinson, Product Owner, Lifetime Training
Hawk Training
As of August 2024, Hawk Training is nearing the end of its Aptem implementation, and what an inspirational journey it has already been. We are thrilled with the progress and feedback on the Hawk Training team’s perception of the system’s impact. In this case study, the Aptem Team share their views of the exemplary approach taken by Hawk Training on this significant system change project, which holds the potential for transformative outcomes for their organisation.
“Aptem is a suitable technology partner with a vision that aligns with our own around a relentless focus on driving quality.” Terry Barnett, Chairman and Executive Sponsor of the project, Hawk Training.
Corndel renewal
See how Corndel approached the decision to renew with Aptem, and why the system remains the appropriate choice to support their relentless focus on high-quality programme delivery.
“The industry as a whole is constantly evolving, as evidenced by the significant changes to the funding rules in August 2022. Layer that with our curriculum demands, client requirements and growth ambitions. We needed a system that is agile and a team behind it that can react quickly.” Richard Bridge, Director of Learning Technology at Corndel
London South Bank University
Read how implementing Aptem has enabled the strategic expansion of LSBU’s apprenticeship provision.
“We chose Aptem due to its rich functionality and uniquely extensive experience of working with so many UK universities that offer degree apprenticeships. Aptem’s powerful platform for apprenticeship learning delivery and administration, coupled with its consultative approach and innovative roadmap, gave us the confidence it was the best platform to support our apprenticeship team, employers, and learners.” Sammy Shummo, Group Director of Apprenticeships, LSBU
Aptem Enhance virtual assistant beta trial
In July 2024, we launched a beta trial of the Aptem Enhance virtual assistant, partnering with BMS Progress, Hawk Training, and Pareto to support 1,790 learners. The virtual assistant provided instant responses to common queries, reducing tutor workload and improving learner engagement.
“For our learners, the fact that they have the assistant available outside of core working hours is great. They could be thinking about something and try to remember to ask their skills coach on Monday or whenever it might be… having that instant response is so valuable for them.” Madeleine Robinson, Head of Operations and Transformation, Pareto
University of Portsmouth
Find out how Aptem has transformed apprenticeship management and oversight at the University of Portsmouth.
“Getting the right technology in place is a critical piece of the quality jigsaw. Since the introduction of Aptem, we’re already seeing increases in pass rates for those learners who began their apprenticeship journey with Aptem.” Claire Middleton, Degree Apprenticeship Manager, University of Portsmouth
Nottingham Trent University
When Nottingham Trent University procured Aptem, it decided to run its implementation of Aptem alongside a project to integrate its student records system – Banner. In this case study, find out how both teams – at NTU and Aptem, achieved this successful integration seamlessly and the recommendations they have for others considering doing the same.
“The primary objective of this integration was to unify data and processes. We wanted to avoid creating divergent data sets by ensuring a seamless flow of information. This resulted in consistency and reliability in our data management practices.” Callum Elliott, Project Manager, Nottingham Trent University.
Aston University
How adopting an ROI and Critical Success Factors approach to selection and implementation has paid dividends for Aston University.
“In Aptem, we found a tool that is truly adding value to the service that we’re delivering. From what I see in the industry, those that have chosen Aptem are thriving in their apprenticeship delivery as a result.” Terry Hodgetts, Director of Corporate Client Solutions, Aston University
Bradford College
Bradford College, a leading education and training provider with around 20,000 students, has partnered with Aptem for the past four years to streamline apprenticeship delivery by consolidating multiple systems. Since implementing Aptem in 2020, the college has aimed to efficiently manage its diverse range of programmes, including vocational qualifications, apprenticeships, A-levels, community courses, and degrees and master’s programmes.
“Automation and process tracking have streamlined many aspects of our work. It made a big difference once we fully started utilising Aptem’s capabilities and features. Our processes are much smoother now. The key takeaway is to fully leverage the system’s vast capabilities and take the time to understand how to utilise them effectively.” Dominic Scott, CRM/LMS Officer, Bradford College.
Barnsley College
Grade 1 Ofsted-rated Barnsley College procured Aptem to provide a streamlined experience for learners, employers, and tutors by minimising the number of systems being used. Previously, learners navigated four disconnected systems, which increased administrative strain and the risk of errors. Employers also had to manage two separate systems. With Aptem, all stakeholders now operate within a single platform, enhancing efficiency and reducing complexity.
“EBS has an open API and our workflow goes one way currently – from Aptem into EBS. Our integration enables learners to enrol through Aptem, and once activated their details are automatically transferred into EBS. It’s more than a simple integration because we use EBS
workflows to send emails, enable modules and sign documents.” Amy Dickens, Business Analyst, Barnsley College.
YMCA
Implementing a solution that can be used across multiple programmes types, including AEB and Apprenticeships.
“The fact that we went live on the day we committed to going live was, for us, a great achievement, particularly given the complexities of the build. From a management perspective, it has given us access to a huge swathe of live reports, something we didn’t have before. And that allows us to have real-time reporting and real-time performance management of our staff.” Ryan Palmer, Director of Quality and Impact, Central YMCA
Pareto
Read Pareto’s story of how they achieved a fast and brilliantly organised Aptem implementation.
“We’ve received fantastic feedback from learners. Nobody prefers the old way. The clarity of the system reduces anxiety around the mechanics of apprenticeship delivery and allows the learners to focus on completing their apprenticeship to the highest possible standard.” Ben Drain, Senior Vice President for Apprenticeships, Pareto
Steve Willis
Hear how Steve Willis Training Centres moved from a variety of systems, manual processes and paper-based portfolios to a slick and scalable digital experience for learners and tutors.
“Choosing Aptem was a strategic decision related to the direction of our business. We need a system that we can customise and that can grow with us over the years. An ‘out of the box’ solution wasn’t going to meet our ambitions. Aptem was not the cheapest option, but it was the one that would deliver us the greatest value over time and meet our KPIs.” David King, Aptem Project Lead, Steve Willis Training
BMS Progress
BMS Progress was searching for an end-to-end apprenticeship delivery system to help simplify the compliance aspects, customise programmes at scale and support its growth ambitions.
We were looking for a system that would support our delivery of apprenticeships from start to finish. At that point, we were new to apprenticeships and wanted a system that would manage the process for us, making sure we didn’t miss anything. Aptem was the obvious solution. We now just use one system to manage the full process, from onboarding through to reporting.” Emily Bowler, MIS and Data Manager, BMS Progress
Resolve ASB
New to apprenticeships Resolve ASB were looking for a system that evidenced their high quality, professional approach, and an expert partnership to help them launch their trailblazing new apprenticeship.
“Delivering an apprenticeship programme – especially a new standard – is challenging for the most experienced apprenticeship providers, but when you are new to apprenticeships and setting everything up for the first time the pressure is much higher. We drew up a set of requirements that mattered most to us and set about procuring a system and resource to meet our needs.” Anne Gronan, Project and Partnerships Lead, Resolve ASB
Leeds Beckett
The plug in and go ILR that transformed a manual process that took a month, into one that takes seconds.
“We chose Aptem having assessed a number of systems, because of its vast capability. The breadth of what it can do is impressive and it could properly integrate with our student record system – Banner. Many of the other systems we looked at offered workarounds rather than a full integration. Additionally the capabilities of other systems were narrower than Aptem.” Ian Maude, Head of Apprenticeships, Leeds Beckett University
Keele University
The ability to scale – a prerequisite for a leading provider of degree apprenticeships. Keele University chose Aptem Apprentice because of its deep functionality and the fact that it could interface with their Student Records System.
“Aptem provides a range of functionality which is always being developed – our usage can grow to meet the changing needs of our provision.” Lou Taylor-Murison, Head of Apprenticeships and Experiential Learning, Keele University
Middlesex University
A partnership approach that has gone from strength to strength, over the years.
“Aptem holds the key to enrolling at our university for all apprenticeships. The system is great. It’s easy to use and intuitive. We love the new console. It’s cleaner and easy to navigate. We have received very positive feedback from our students and employers.” Steven Willis, CAS Operations Manager, Middlesex University
Edge Hill University
How an excellent approach to change management resulted in quick and successful implementation of Aptem Apprentice.
“There were a number of factors that contributed to our selection of Aptem Apprentice. Ease of use, easy to navigate, easy access to reports and the ability to create bespoke reports, were among our highest priorities. We also needed the ability to create reviews, placements and workshops.” Joanne Sage, Compliance Manager, Edge Hill University
Lifetime Training - Checkpoint early adopter
Learn how Lifetime Training approached the pilot programme, and find out how Lifetime’s learners and learning coaches benefit from Checkpoint.
Checkpoint is a new feature designed to enhance the learning experience and support successful programme completion by a series of AI-generated questions to gauge learner comprehension at appropriate points throughout their apprenticeship.
“The automated process reduces the manual work for coaches, freeing up that administrative burden to let coaches do what they do best and what they love to do, which is work with the learner.” Dom Wilkinson, Operational Partnership Manager, Lifetime Training.
Pareto - Checkpoint early adopter
Discover how Pareto benefits from the early adopter pilot for the first of Aptem Enhance’s AI-driven features – Checkpoint.
“Checkpoint serves as a valuable tool in supporting coaching efforts. It enables tutors to seamlessly transition between coaching sessions and progress reviews, with Checkpoint data readily available to inform and guide discussions on focus areas. This integration enhances the purposefulness of these interactions, ultimately benefiting both tutors and learners.” Madeleine Robinson, Head of Apprenticeship Operations and Transformation, Pareto.
Bradford College
The importance of an end-to-end apprenticeship delivery approach for Colleges.
“The flexibility of this system is invaluable to us and has helped us to improve our systems and processes. The support we’ve received from Aptem has been and continues to be fantastic.” Dominic Scott, CRM/LMS Manager, Bradford College
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